Refund Policy

Last Updated: May 14, 2026

At ClicheFactory, our payment checkout and transaction processing are handled securely by Paddle, our Merchant of Record. This Refund Policy outlines how transaction refunds and platform Credit adjustments are handled.

1. Credit Purchases and Usage

ClicheFactory operates on a prepaid, consumption-based model using platform “Credits.” Credits are deducted as you use the services (per labeled item, per AI prefill, or per training session). All Credit purchases are covered by the 14-day refund window described in Section 2 below.

2. 14-Day Refund Window (No Exceptions or Conditions)

You may request a full refund of any Credit purchase within 14 days of the transaction date, for any reason, with no exceptions or conditions. This applies regardless of whether the purchased Credits have been used in part or in full.

• How to Request: Contact us at support@clichefactory.com, or reach out to Paddle Support directly within the 14-day window.
• Account Adjustment on Refund: When a cash refund is processed for a Credit package, the full purchase amount is returned to your original payment method, and any Credits from that transaction still remaining on your ClicheFactory balance are voided.

3. Platform Failures & Technical Issues

We want to make sure you only pay for actual value. If a transaction goes through but you experience a platform-side error, we handle it as follows:

• Training & Optimization Session Failures: If a training or optimization session fails or crashes due to a direct system error on our platform (and not due to malformed dataset files or custom pipeline errors on your end), we will credit the consumed Credits back to your ClicheFactory balance.
• Platform Credit vs. Cash Refund: For technical failures outside the 14-day refund window in Section 2, we restore your balance with platform Credits. Cash or original-payment-method refunds through Paddle outside that window are reserved for double billings, payment processing errors, or verified platform-wide outages where we cannot deliver the service.

4. Billing Errors & Chargebacks

• Duplicate Charges: If you are accidentally charged twice for a single credit package purchase due to a technical glitch, please contact our support team at support@clichefactory.com immediately. We will initiate a refund for the duplicate charge through Paddle.
• Chargebacks: We encourage you to contact us directly to resolve any billing discrepancies. Opening a formal chargeback or dispute with your bank or credit card provider without contacting us first may result in immediate suspension of your developer account and forfeiture of any remaining positive Credit balance.

5. Contacting Support

For refund requests, billing discrepancies, or credit adjustments, please reach out to us:

Email: support@clichefactory.com
Mailing Address: Urban Sušnik s.p., Bevško 1, 1420 Trbovlje, Slovenia
Alternatively, you can contact Paddle’s customer support directly using the links provided in your email invoice.